
FAQ
Last update: 15.09.2025
General
When will the game be available? What platforms will it launch on?
When will the game be available? What platforms will it launch on?
Active Matter is already available on PC in the Gaijin Store; later the game will appear on Steam, PlayStation 5, and Xbox Series X|S.
I’ve already purchased the game, where can I download it?
I’ve already purchased the game, where can I download it?
You can download the game from the main page of the official website or from your personal account by clicking on the icon of the edition you purchased.
How can I get the game?
How can I get the game?
The only way to get the game is by purchasing one of the available Game Editions and download a digital copy of the game. These Game Editions, which grant access to the Early Version on the Gaijin Store, are already available for pre-order. The Steam version and the console versions will launch in 2026.
If I buy one of the editions and later want to upgrade it, will I be able to do that?
If I buy one of the editions and later want to upgrade it, will I be able to do that?
Yes. Log in with the account used for your initial purchase in the Gaijin Store, and you will see the option to upgrade, along with the price difference calculated according to Edition you already purchased.
Please explain the Elite Squad Edition.
Please explain the Elite Squad Edition.
With the Elite Squad Edition, you will receive the same in-game content as the Premium Edition, plus two additional Standard Edition codes for your teammates with a discount. You will see the activation keys in your purchase history at Gaijin Store. Your friends will have to redeem them at https://store.gaijin.net/activate.php
What should I do if I want to request a refund?
What should I do if I want to request a refund?
You can request a refund if you have played the game for less than two hours. To do so, go to your purchase history and click the “Refund” button — the funds will be automatically returned to your Gaijin Store balance. If you have played for more than two hours, a refund is not possible.
I purchased the Elite Squad Edition and gave the bonus Standard Edition keys to my friends, who activated them. What will happen to the bonus Standard Editions if I decide to request a refund?
I purchased the Elite Squad Edition and gave the bonus Standard Edition keys to my friends, who activated them. What will happen to the bonus Standard Editions if I decide to request a refund?
In this case, the bonus Standard Edition keys activated by your friends will be automatically deactivated.
My friend, who purchased the Elite Squad Edition, gifted me a Standard Edition. Will I receive the pre-order bonus? Can I upgrade the edition myself?
My friend, who purchased the Elite Squad Edition, gifted me a Standard Edition. Will I receive the pre-order bonus? Can I upgrade the edition myself?
No, you will not receive the pre-order bonus. However, yes — you will be able to upgrade the edition yourself in the Gaijin Store, and if you do so during the pre-order period, you will receive the bonus.
How much will Active Matter cost on Steam when it launches there?
How much will Active Matter cost on Steam when it launches there?
Per Valve's policy, the game’s price on Steam cannot exceed that of other stores.
Can I transfer my progress from the Early Version in the Gaijin Store to the Steam version?
Can I transfer my progress from the Early Version in the Gaijin Store to the Steam version?
We are looking into this matter and will attempt to implement it - though it ultimately depends on Valve.
Early Version Access
What is the “Early Version” of the game?
What is the “Early Version” of the game?
It’s an exclusive opportunity to play the game before the official launch on Steam, PlayStation and Xbox. This special version includes work-in-progress content for those who would like to try it before anyone else and influence the game development by providing feedback to the developers.
What is included in the Early Version Access?
What is included in the Early Version Access?
Full access to the PvE, PvP and PvPvE modes, maps and missions. Basically, to the whole game.
How long will the Early Version access last and what will happen to my access after that?
How long will the Early Version access last and what will happen to my access after that?
This phase will probably last a few months until game release. Also we are working on the Road Map, which will be published when the Early Version will be available to play.
Technical questions
What are the system requirements for the game?
What are the system requirements for the game?

Does the game support controllers?
Does the game support controllers?
Yes. However, we are still working on controller support, with much more to be improved, but game is already playable with controller.
If I have a technical issue what should I do?
If I have a technical issue what should I do?
If you have any issue, please contact our support.
Where can I ask questions about the game or leave feedback?
Where can I ask questions about the game or leave feedback?
You can join our Discord channel.
Do you have a program to support content creators and streamers?
Do you have a program to support content creators and streamers?
Yes, you can apply via a form at the official website.